Privacy Policy —
Your Data, Protected

This Privacy Policy ("Policy") describes how atk11 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of users ("you", "your", "the Player") who access or interact with the atk11 betting and casino platform available at atk11.io and any associated mobile-optimised interfaces.

atk11 operates as Bangladesh's leading online betting and casino platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. In delivering our services, we necessarily collect and process certain personal information about you. We are committed to handling that data responsibly, transparently, and in a manner consistent with internationally recognised privacy principles.

By registering an account on the atk11 platform, placing a bet, making a deposit or withdrawal, or otherwise using any feature of the service, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein.

atk11 collects the following categories of personal data from players:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identity document
• Date of birth (used for age verification — all players must be 21 or older)
• Residential address, including city and postal code
• Mobile phone number (used for account verification and security alerts)
• Email address (used for account communications and, where consented, promotional messages)
• National Identity Card (NID) number or passport number collected during KYC verification

2.2 Financial Data

• Mobile financial service account identifiers (e.g., bKash account number, Nagad number, Rocket number, Upay number)
• Bank account or card details where applicable (Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)
• Transaction history including deposit amounts, withdrawal amounts, and associated timestamps
• Wallet balance and bonus balance history

2.3 Gaming & Behavioural Data

• Betting history, game history, wager amounts, and outcomes
• Session duration, login frequency, and time-of-day activity patterns
• Preferred game categories and sports markets
• Responsible gaming indicators such as deposit limit settings and self-exclusion status

2.4 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Session cookies and locally stored tokens used to maintain your login state
• Pages visited, features used, and navigation patterns within the atk11 platform

2.5 Communications Data

• Content of support tickets, live chat transcripts, and WhatsApp messages exchanged with the atk11 support team
• Records of any formal complaints or dispute submissions
• Survey responses or feedback voluntarily submitted by you

atk11 collects your personal data through the following mechanisms:

• Direct provision: Information you provide when completing the registration form, submitting KYC documents, initiating a deposit or withdrawal, or contacting support.
• Automated collection: Technical and device data collected automatically through cookies, server logs, and tracking pixels when you visit or interact with the atk11 platform.
• Third-party sources: Identity and fraud-check data received from KYC verification providers, payment processors, and, where applicable, credit reference agencies or sanctions screening services.
• Platform interactions: Gaming and behavioural data generated as a natural consequence of your use of the betting, casino, slot, arcade, and jackpot fishing services on the platform.

atk11 does not purchase personal data lists from data brokers or third-party lead-generation companies. All data we hold relates directly to players who have voluntarily engaged with our platform.

The following table summarises the key purposes for which atk11 processes your personal data and the legal basis relied upon for each:

atk11 does not sell, rent, or otherwise transfer your personal data to third parties for commercial purposes. We share your data only in the following strictly limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers who process personal data on our behalf in order to deliver the atk11 service. These include payment processors (bKash, Nagad, Rocket, Upay, and card networks), identity verification and KYC providers, game content studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), IT infrastructure providers, and fraud detection platforms. All service providers are bound by data processing agreements that prohibit them from using your data for any purpose beyond delivering the specified service to atk11.

5.2 Legal & Regulatory Authorities

atk11 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required to do so by applicable law, court order, or other legally binding demand. We will, where legally permissible, notify you of any such disclosure.

5.3 Business Transfers

In the event that atk11 undergoes a corporate restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. In such an event, we will provide notice to affected players and ensure that the successor entity is bound by privacy obligations no less protective than those set out in this Policy.

5.4 Aggregated & Anonymised Data

atk11 may share aggregated, statistical, or anonymised data (which cannot reasonably be used to identify any individual player) with business partners, analytics providers, or in public reporting. This type of data sharing does not constitute a disclosure of personal data.

atk11 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. Our standard retention periods are as follows:

• Account and identity data: Retained for the full duration of your account and for a minimum of five (5) years following account closure, in order to comply with anti-money laundering (AML) and record-keeping obligations.
• Financial transaction records: Retained for a minimum of seven (7) years from the date of the transaction, consistent with standard financial record-keeping requirements.
• Gaming and betting history: Retained for five (5) years following account closure or last activity, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the most recent interaction, unless a complaint or legal dispute requires longer retention.
• Marketing consent records: Retained for the duration of your consent and for two (2) years following withdrawal of consent, as evidence of the original consent status.
• Technical and device logs: Retained for twelve (12) months on a rolling basis, unless required for a specific fraud or security investigation.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. If you request deletion of your account before a mandatory retention period expires, atk11 will restrict processing of your data to the minimum necessary to meet the legal obligation, rather than actively using it for service delivery.

atk11 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields (including payment identifiers and KYC document references) at rest in our database systems.
• Role-based access controls that limit internal access to personal data strictly to personnel who require it to perform their job function.
• Multi-factor authentication requirements for atk11 staff accessing internal systems containing player data.
• Regular internal security audits and vulnerability assessments of the platform infrastructure.
• Incident response procedures that ensure prompt containment and notification in the event of a data security breach.

atk11 uses cookies and similar tracking technologies (including local storage tokens and session identifiers) to operate and improve the platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for core platform functionality such as maintaining your login session, remembering your language preference, and securing the connection. These cookies cannot be disabled without breaking core functionality.
• Functional Cookies: Used to remember your preferences and personalise your experience, such as your preferred sports market or recently played games. You may disable these without affecting core functionality.
• Analytics Cookies: Used to collect anonymised data on how players interact with the platform, which pages are most visited, and where users encounter errors. This data helps us improve the platform experience. We use first-party analytics only — your data is not shared with third-party analytics platforms.
• Security Cookies: Used to support fraud detection, identify unusual login patterns, and protect the platform against automated attacks and account takeover attempts.

You may manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will prevent you from logging into your atk11 account.

As a data subject, you hold the following rights in relation to the personal data atk11 holds about you. To exercise any of these rights, please contact our support team via live chat or by emailing [email protected] (plain text — not a clickable link).

• Right of Access: You may request a copy of the personal data atk11 holds about you, along with information about how it is processed. We will respond within thirty (30) days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update basic contact details directly through your account profile.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. Note that legal retention obligations may prevent immediate full erasure.
• Right to Restrict Processing: You may ask atk11 to restrict the active use of your data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to Data Portability: You may request a structured, machine-readable copy of the personal data you provided to atk11, where technically feasible and where processing is based on consent or contractual necessity.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interest, including profiling for marketing purposes. We will cease such processing unless we can demonstrate a compelling legitimate ground.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time with immediate effect on future processing.

The atk11 platform is strictly intended for adults aged 21 years and above. atk11 does not knowingly collect personal data from any person under the age of 21. If we become aware that a minor has registered an account or provided personal data to the platform, we will immediately suspend that account, delete the associated personal data, and return any deposited funds to the original payment method used.

If you are a parent or guardian and you believe your child has accessed the atk11 platform and provided personal data without your knowledge, please contact our support team immediately. We will take prompt action to investigate and rectify the situation.

atk11 employs age verification checks at the point of registration and, where necessary, through documentary KYC review, as a primary safeguard against underage gambling. These checks are a non-negotiable requirement of account creation on the atk11 platform.

In order to deliver the atk11 service, some of your personal data may be transferred to and processed in countries outside Bangladesh. This may occur in connection with game content delivery by international studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), cloud infrastructure services, or KYC verification platforms operating in other jurisdictions.

Where such transfers occur, atk11 takes appropriate steps to ensure that your personal data is afforded a level of protection consistent with the principles set out in this Policy. This may include the use of standard contractual clauses, data processing agreements with appropriate security annexes, or transfer to jurisdictions that maintain adequate data protection frameworks.

By using the atk11 platform and accepting this Privacy Policy, you acknowledge that your personal data may be transferred internationally in the manner described above.

atk11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When a material change is made, we will publish the revised Policy on this page and update the "Last Updated" date at the top of the document.

Where a change is particularly significant — for example, a new category of data collection or a new sharing arrangement that was not previously disclosed — atk11 will make reasonable efforts to notify registered players via their registered email address or through an in-platform notification prior to the change taking effect.

Your continued use of the atk11 platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change to this Policy, you should cease using the platform and contact support to close your account.

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or wish to raise a complaint about how atk11 has handled your personal data, please contact us through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 000000
• Live Chat: Available 24 hours a day, 7 days a week through the atk11 platform
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6)

atk11 takes all privacy-related enquiries and complaints seriously and is committed to resolving them fairly and promptly. If you are not satisfied with our response to a complaint, you may escalate the matter through applicable legal channels in your jurisdiction.